You entered into a contract with a Ukrainian supplier, manufacturer, or contractor for goods, equipment, software development, other work, or services. Before paying, you reviewed its website, company registration details, portfolio, or product samples. Your company paid an advance or the full price, but did not receive the goods, completed work, or services by the agreed deadline. The supplier or contractor points to shortages of raw materials, logistical difficulties, staffing problems, or technical issues and asks for more time.
After the first missed deadline, ask for evidence showing what has actually been done and where the goods are: warehouse records and shipping documents, proof of the current stage of production, completed work, source files, or a substantive progress report. If you receive further assurances but nothing you can verify, it is reasonable to ask whether the supplier or contractor ever had the goods, production capacity, or personnel it described before payment. Even then, non-performance alone does not prove fraud: a legitimate transaction can fail after payment.
Agreeing to another extension carries risks beyond delay. Messages, advertisements, and website pages may be deleted, while assets may be transferred or become unavailable for enforcement. The transaction and the debtor's current asset position should therefore be assessed before another promised delivery, completion date, or refund is postponed again.
You do not need to investigate possible deception yourself. Preserve the documents and decide whether your company still wants the contract performed or the money returned. Ukrainian counsel can determine who assumed the obligation, who received the payment, and against whom a claim may be brought; assess the legal basis and recovery prospects; and explain whether the evidence also warrants a criminal complaint.